Thank you for your interest in contacting us. We are here to assist you in any way we can, and in order for us to do so, we kindly ask that you please fill out the form below with your inquiry.
18K Vintage Gold is a mixture of 75% gold (pure gold) and 25% of other metals, commonly copper and silver, making the product very wear-resistant and giving the retro gold’s unique warm yellow tone.
Stainless steel jewelry is a steel alloy with a chromium content of 10.5% and a nickel content of 8% to 20% by mass. It can improve the corrosion resistance and oxidation resistance of stainless steel, and its anti-oxidation and anti-rust properties.
Please note that stainless steel products have a slightly darker tone than sterling silver products.
If product quality problems occur within 15 days, it does not include product damage and loss. We can help you replace products with the same model or price range, Unfortunately we do not offer a free return label, The delivery fee of the items sent for return belongs to the customer. Your delivery costs cannot be refunded. Refund is the price of the product itself.
Please note that custom products are made specifically for you and are non-returnable. Therefore refunds, exchanges or cancellations do not apply to these items. For hygiene reasons, earrings and piercing items cannot be returned. Sale of promotional items are final and we are unable to provide refundes.
To ensure that your item qualifies for return, it must:
not wear
No signs of wear or damage
Maintain original condition and packaging
Please note that after the warehouse receives and approves the return or exchange, it may take 14 working days to process your request and notify you when processing your exchange or refund.
Please attach the invoice received from the original delivery when returning the goods. If this cannot be included, please attach a note to the package detailing your order number above. Thank you.
Undelivered package
If you are not at home or The courier cannot find a safe place to place the package. When the paceage is returned to us, we will only refund the price of the item itself, but the shipping fee will not be refunded. if you still want the items, you will need to place a new order.
